Privacy Policy 

Effective Date: July 10, 2025

TL;DR: We use basic tools to help us run our site, schedule appointments, send emails you’ve signed up for, and chat with you. We don’t sell your info, and we’re here to answer any questions.

Inner Spectrum Healing (“we,” “our,” or “us”) is a sole proprietorship owned and operated by Yisbel Zamora and registered as a DBA in the state of California. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (http://www.innerspectrumhealing.com), schedule services, interact with our chatbot, or communicate with us. We serve clients globally, and your information may be processed in the United States or other jurisdictions where we or our service providers operate.

1. Information We Collect

We collect the following types of personal information:

  • Contact Details: Name, email, and phone number, provided when you book a session, sign up for emails, or contact us.

  • Appointment & Intake Info: Information submitted through intake forms for sessions, stored in Squarespace/Acuity. Reiki-specific consent forms are completed via Google Forms and stored in Google Workspace.

  • Account Information: You may create an account during the booking process or to access our member-only Student Portal. Account creation may also be required to leave comments on blog posts. These accounts are managed through Squarespace and allow for faster booking, viewing past sessions, or accessing restricted content.

  • Payment Details: Payments are processed through Square, which may include options like Apple Pay, Google Pay, and Afterpay (installment payments). We do not store payment card numbers. Invoices may reflect our registered entity name, YZ Design Studio. Venmo and Zelle may also be used by mutual agreement, but these services are not integrated into our website.

  • Email Interactions: Email subscriptions and automations are managed through Klaviyo. You can unsubscribe at any time.

  • Analytics & Usage Data: We use Google Analytics to understand general website traffic and performance. No user profiling is conducted.

  • Chatbot Messages: If you interact with our site’s chatbot (powered by Chatbase), your responses may be processed to improve functionality. Data from chatbot interactions is not used for marketing or profiling.

  • Zoom Recordings: Some remote services (such as intuitive healing and Akashic sessions) may be recorded via Zoom. These are stored in Zoom Cloud and automatically deleted after 30 days.

  • SMS Reminders: Through Acuity, clients may optionally receive appointment reminders via SMS. This is opt-in only, and you may decline or unsubscribe at any time.

  • Cookies: Cookies are used only for necessary website operations and basic analytics. We do not use them for targeted advertising.

2. How We Use Your Information

We use your information to:

  • Book and manage sessions

  • Deliver service-related communications (e.g. confirmations, follow-ups, SMS reminders)

  • Send updates or marketing emails (only if you’ve opted in)

  • Understand and improve website performance

  • Respond to inquiries or requests

  • Manage member access to the student portal and other restricted areas

  • Provide Receipts for HSA/FSA Reimbursement: If requested, we can provide detailed receipts for services that may be eligible for HSA or FSA reimbursement when supported by a Letter of Medical Necessity (LMN). We do not process HSA/FSA cards directly. For more information visit https://innerspectrumhealing.com/reiki-hsa-fsa

We do not sell or share your personal information with third parties for advertising. Data may be shared with service providers such as:

  • Square (payment processor)

  • Klaviyo (email)

  • Chatbase (chatbot)

  • Google Analytics

  • Squarespace & Acuity (website and booking tools)

3. International Data Transfers

As a U.S.-based business serving clients worldwide, your information may be transferred to and processed in the United States or other jurisdictions with different data protection laws than your home country. By using our Services, you consent to these international transfers.

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These include the right to access, correct, delete, or restrict the use of your personal data. We rely on your consent or our contractual obligations as the legal basis for processing your information. You can withdraw your consent at any time by contacting us at hello@innerspectrumhealing.com.

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined above. Intake forms and booking records are stored securely in Squarespace or, in the case of Reiki consent forms, in Google Workspace. Zoom recordings (for relevant sessions) are automatically deleted from Zoom Cloud after 30 days. You may request deletion of your data at any time by contacting us.

5. Your Rights & Choices

  • You may unsubscribe from marketing emails at any time.

  • You may request access to, update, or delete the personal data we hold about you.

  • You can adjust your browser settings to limit or disable cookies.

  • You may opt in or out of SMS reminders at any time via Acuity.

6. Security

We take reasonable steps to protect your information, but no system can be 100% secure. Please take care when submitting information online.

Inner Spectrum Healing is not a “covered entity” as defined by the Health Insurance Portability and Accountability Act (HIPAA). As such, HIPAA does not apply to our services. We do not collect, store, or process Protected Health Information (PHI) under HIPAA regulations.

7. Children’s Privacy

We do not knowingly collect personal data from anyone under the age of 18. If we learn we have, we will delete that data promptly.

8. California Privacy Rights

California residents have the right to request information about how we collect and use your personal data under the California Consumer Privacy Act (CCPA). To exercise your rights, contact us via the information below.

9. Use of AI

We use AI tools such as ChatGPT to support internal operations like content development, editing, and business analysis. We do not share, input, or expose any client-specific data into these tools. AI tools are used to assist with general content creation, draft writing, or other forms of administrative support that do not involve personal information.

Should our use of AI evolve to include features that may directly impact users (e.g. AI-based decision-making), we will update this section and provide opt-out mechanisms where appropriate.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

11. Contact

If you have questions about this Privacy Policy or your data:

Inner Spectrum Healing
PO Box 61132
Pasadena, CA 91116
Email: hello@innerspectrumhealing.com

Cookie Notice

We use minimal cookies to power site functionality and track basic analytics. These may be placed by Squarespace, Google Analytics, Klaviyo, and Chatbase. You can adjust cookie settings in your browser at any time.

We do not currently use third-party marketing cookies and therefore do not require cookie consent banners under U.S. law or GDPR. Should this change, we will update this policy and implement the appropriate opt-in tools.